Compliance & Standards

How We Meet Victoria's Security Requirements

Licensing, vetting, insurance, WHS, and reporting — all in one place. No summaries. No marketing language.

Licensed in Victoria

Fully Insured

24/7 Coverage

Victoria Police Licensed

All guards — Category A, B, and D as applicable

$20M Public Liability

Certificate of currency on request

Police-Checked Staff

National Police Check — renewed annually

Victoria Police Licence

Licensing in Victoria

All guards hold a current Security Industry Licence issued by Victoria Police.
Licences are maintained under the Private Security Act 2004 (Vic) and current Victoria Police Private Security regulatory requirements.
Category A (Crowd Controller), Category B (Security Officer), and Category D (Monitoring Centre Operator) licences held as applicable to each deployment.
Licence verification is available to clients on request prior to any deployment.
Our company licence is current and compliant with all Victoria Police Private Security requirements.

Pre-Employment Screening

All security personnel complete a current National Police Check (NPC) before employment — renewed annually.
Working With Children Check (WWCC) held where deployments may involve contact with minors.
Identity verification conducted against government-issued documentation.
Employment history verification and reference checks completed for all permanent staff.
Applicants with relevant criminal history are not deployed regardless of licence status.

Competency Standards

All guards hold a Certificate II in Security Operations (CPP20218) or equivalent recognised qualification.
First Aid certification (HLTAID011 or current equivalent) required for all operational staff.
Site-specific induction completed for every new deployment — no guard begins a shift without site briefing.
Annual refresher training on conflict de-escalation, access control procedures, and emergency response.
Guards deployed to construction sites receive WHS site induction and safety briefing before first shift.

Insurance Verification

Public Liability Insurance: $20 million per occurrence. Certificate of currency available on request for your site files.
Workers Compensation Insurance: Full coverage for all deployed personnel under Victorian WorkCover. Clients carry zero employer liability for guard injuries on their site.
Professional Indemnity Insurance: Held and current.
All insurance is renewed annually. Certificates are available to clients at contract signing and on request thereafter.

Workplace Health & Safety

All operations are conducted in accordance with the Work Health and Safety Act 2011 (Vic) and applicable regulations.
Guards receive site-specific risk briefings before deployment to any new site.
Incident reporting follows a structured protocol: immediate notification, written report within 24 hours, management review within 48 hours.
Guards are trained to refuse unsafe deployment conditions and escalate to management — not pressure clients to accept unsafe situations.
Regular WHS audits conducted across active deployments by our operations management team.

Documentation Standards

Shift Activity Report: Submitted digitally to your nominated contact before the start of the next business day. Covers patrol observations, access log, incidents, and equipment notes.
Incident Report: Completed within 24 hours of any security event. Includes timeline, personnel involved, actions taken, and follow-up recommendations.
Supervisor Site Visit Report: Written findings from each supervisor inspection, shared with your management team.
GPS Patrol Data: Time-stamped checkpoint records available on request for insurance or compliance purposes.
All records retained for a minimum of 7 years in accordance with records management best practice.

Oversight Model

Every active deployment has a named operations supervisor — not a rotating duty manager.
Supervisors conduct unannounced site visits to verify guard performance and presentation.
Any performance, conduct, or safety concern is escalated to the client within 2 hours with a documented response plan.
Clients have direct access to their supervisor — not a call centre.
Supervisor continuity is maintained where possible across the duration of an engagement.

Documentation Available on Request

Any compliance document can be provided prior to deployment or at contract signing.

Request Documentation

Contact our operations team directly to request any compliance documents for your procurement or legal team.

All licensing, insurance, and reporting standards in place from day one.

Response within 2 business hours · No lock-in contracts · Licensed & insured