Project Overview
Industry
Warehousing & Logistics
Location
Northern Suburbs, Melbourne (Campbellfield precinct)
Coverage Type
Night Patrol + Weekend Static Guard
Duration
Ongoing (initial 12-month term)
Project Scale
15,000 sqm distribution facility, 40+ staff on-site during operations
The Challenge
The Risk Exposure This Site Faced
The facility operated a high-value consumer electronics distribution operation with multiple loading dock access points, a large external yard, and shift handover periods creating vulnerability windows. Prior to engaging Proactive Protection Security Services, the facility had experienced two after-hours access breaches and a pattern of inventory discrepancies attributed to internal shrinkage. The operations manager required structured accountability — not just a guard presence, but a documented patrol system with time-stamped verification.
- Four separate loading dock access points difficult to monitor simultaneously
- Two prior after-hours access breaches in the preceding 12 months
- High-value consumer electronics inventory with documented shrinkage pattern
- Large external hardstand yard with blind spots not covered by existing CCTV
- Shift changeover periods creating 15–20 minute vulnerability windows
- Operations manager requiring documented, time-stamped patrol evidence
The Solution
How We Structured the Coverage
We implemented a structured patrol model with GPS checkpoint verification, ensuring every patrol was documented and timestamped. A static guard was deployed for weekend coverage when the facility operated with skeleton staff.
- Nightly mobile patrol — 6pm to 6am, six nights per week
- GPS checkpoint system covering all four loading docks, external yard, and entry points
- Time-stamped patrol reports submitted to operations manager each morning
- Static guard deployed Saturday and Sunday during operational hours
- Access control log maintained for all after-hours personnel entries
- Supervisor site inspection conducted fortnightly with written findings
- Direct escalation line to operations manager for any access or integrity concerns
- CCTV blind spot coverage included in patrol route design
The Outcome
Documented Results
Outcomes tracked against initial security requirements and client-defined success criteria.
Zero after-hours access breaches in the 12 months following deployment
Inventory shrinkage reduced significantly — attributed to visible deterrence and access accountability
Time-stamped patrol records provided to insurer, contributing to premium review
Loading dock access log used to resolve a subcontractor dispute
Operations manager reported guard presence improved staff sense of safety during late shifts
Contract renewed for a second term and expanded to include an additional storage facility
“We needed a provider who could give us proof — not just a presence. The GPS patrol logs and daily reports meant I could show the board exactly what was happening at the site every night. The shrinkage problem has essentially disappeared. Worth every dollar.”
Sandra K.
Operations Manager — Northern Suburbs Distribution Centre
Campbellfield, Melbourne
Related Services
Coverage Used in This Engagement
Static Security Guards
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